1. Website Use

Unless otherwise stated, CRM Automates LLC and/or its licensors own all intellectual property rights in the material appearing on this website.

You may view, access, and use website content solely for lawful personal or business purposes.

You must not, without our prior written permission:

Republish material from our website.

Sell, rent, sublicense, or commercially exploit website material.

Reproduce, duplicate, copy, or redistribute website material.

Modify or create derivative works from our website content.

Use our materials, branding, processes, or content to compete with CRM Automates.

Scrape, extract, or systematically collect information from our website.

All rights not expressly granted are reserved.

2. Intellectual Property

All trademarks, logos, branding, website content, text, graphics, processes, frameworks, templates, methodologies, systems, software, know-how, and other materials belonging to CRM Automates remain the property of CRM Automates or its licensors unless expressly transferred under a written agreement.

Nothing in these Terms grants the Client ownership of CRM Automates' pre-existing intellectual property.

3. Third-Party Services and Platforms

Our services may involve or depend upon third-party platforms, software, APIs, advertising networks, hosting providers, payment processors, communication providers, CRM platforms, automation platforms, or other third-party services.

CRM Automates does not control third-party platforms and is not responsible for:

1. Platform outages or downtime.

2. API changes or discontinued functionality.

3. Account suspensions or restrictions.

4. Policy changes.

5. Advertising account restrictions.

6. Messaging or email deliverability.

7. Third-party fees or price increases.

8. Changes to third-party functionality.

9. Data loss caused by third-party systems.

10. Delays caused by third-party providers.

11. The Client acknowledges that third-party services are subject to their own terms, policies, limitations, and availability.

4. Website Content and Linking

Certain organizations may link to our website without prior written approval where the link:

Is not misleading;

Does not falsely imply sponsorship or endorsement; and

Is appropriate in context.

CRM Automates reserves the right to request removal of any link to our website.

We may modify, update, suspend, or discontinue any portion of our website at any time without liability.

5. Disclaimer

To the maximum extent permitted by applicable law, the website and services are provided without warranties or guarantees except where expressly stated in a written agreement.

CRM Automates does not guarantee that:

The website will always be available or error-free.

Services will produce a particular business result.

A Client will receive a particular number of leads, appointments, sales, customers, revenue, or profits.

Advertising campaigns will generate a particular return on investment.

SEO services will achieve a particular ranking.

Email or SMS campaigns will achieve a particular delivery or conversion rate.

Third-party platforms will approve, maintain, or continue supporting any particular configuration.

Any automation, integration, software, or third-party system will remain unchanged.

The Client understands that business results depend on numerous factors outside CRM Automates' control.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law.

6. General Terms

We reserve the right to update these Terms from time to time.

Changes to these Terms will generally apply prospectively to new purchases and services unless otherwise required by applicable law or expressly agreed in writing.

The version of these Terms accepted by a Client at the time of purchase will govern that transaction, subject to any later written agreement between the parties.

7. SERVICE AGREEMENT — APPLIES TO PAID CLIENTS

This Section 7 constitutes the Service Agreement (“Agreement”) between CRM Automates LLC (“Provider”) and the individual or legal entity purchasing services (“Client”).

This Agreement applies to any service purchased through our website, payment links, checkout pages, invoices, subscriptions, or other purchasing processes.

By checking the applicable acceptance box and completing payment, the Client expressly agrees that the Client is entering into a binding agreement with the Provider.

7.1 Agreement Formation and Electronic Acceptance

The Client's affirmative acceptance of these Terms through a checkbox, button, electronic confirmation, payment page, invoice, or other electronic acceptance mechanism, together with completion of payment, constitutes electronic acceptance of this Agreement.

The Client agrees that electronic records of acceptance, payment, communications, and transactions may be used as evidence of the Agreement.

Where the checkout process states:

“I agree to CRM Automates' Terms and Conditions, including the Service Agreement in Section 7.”

checking the box and completing payment constitutes the Client's affirmative acceptance of these Terms and Section 7.

The Client represents that they have authority to enter into this Agreement on behalf of the applicable business or organization, if purchasing on behalf of another entity.

7.2 Scope of Services

The specific services provided will depend on the package, service, subscription, invoice, proposal, order, or checkout selected by the Client.

Services may include, where specifically purchased:

GoHighLevel services;

CRM configuration;

Automation services;

Marketing services;

SEO services;

Software or technical services;

Team or staffing services;

AI-related services;

Consulting;

Other services expressly identified at checkout or in a written order.

Only services expressly included in the applicable purchase or written scope are included.

Any service, feature, deliverable, revision, integration, or work outside the agreed scope may require an additional fee or separate agreement.

CRM Automates is not obligated to provide services that were not included in the Client's purchased package or written scope.

7.3 Fees and Payment

The Client agrees to pay all fees associated with the selected service or package.

Fees may be charged on a one-time, recurring, monthly, or other agreed basis.

Payment is due at checkout, invoice issuance, or the date otherwise specified in the applicable purchase terms.

By purchasing a recurring service, the Client authorizes CRM Automates and its applicable payment processor to charge the selected payment method according to the agreed billing schedule until the service is properly cancelled.

The Client is responsible for ensuring that valid payment information remains available.

7.4 Failed Payments and Suspension

If a payment fails, is reversed, or remains unpaid, CRM Automates may suspend services until the outstanding amount is resolved.

CRM Automates may also suspend access to deliverables, systems, accounts, services, or ongoing work to the extent permitted by law and applicable third-party platform rules.

Suspension resulting from Client nonpayment does not automatically cancel amounts already due.

7.5 Term and Cancellation

Unless a different term is expressly stated at checkout or in a written agreement, recurring services operate on a month-to-month basis.

Either party may request cancellation by providing written notice to the applicable email address on file.

Unless otherwise expressly agreed in writing, cancellation does not entitle the Client to a refund for services already paid for, partially completed work, reserved service capacity, or work performed before the effective cancellation date.

Any cancellation requirements specifically stated at checkout or in a separate written agreement will control for that purchase.

7.6 Refunds

Unless expressly stated otherwise in writing, payments are non-refundable once work has commenced.

Because certain services involve reserved personnel, labor, implementation time, planning, configuration, strategy, or other resources that may be allocated specifically to a Client, the Client acknowledges that payment may become non-refundable once such work or resource allocation begins.

Nothing in this section is intended to waive any refund right that cannot legally be waived.

7.7 Client Responsibilities

The Client agrees to provide CRM Automates with timely:

Account access;

Login credentials where required;

Assets;

Content;

Brand information;

Approvals;

Technical information;

Business information;

Feedback;

Other information reasonably required to perform the services.

CRM Automates is not responsible for delays, missed deadlines, incomplete work, or inability to perform caused by Client delays, inaccurate information, unavailable access, lack of approvals, or failure to provide requested materials.

Where Client-caused delays occur, applicable delivery timelines may be extended accordingly.

7.8 Service Quality and Corrections

CRM Automates will make reasonable efforts to deliver services according to the agreed scope.

If a deliverable materially fails to conform to the agreed scope due to an error directly attributable to CRM Automates, CRM Automates may, at its discretion, correct or reasonably re-perform the affected portion of the service.

For team-based services, if an assigned team member is reasonably determined to be unsuitable for the agreed role, CRM Automates may provide a replacement where commercially reasonable.

Replacement timelines may vary depending on availability and the requirements of the engagement.

This provision does not constitute a guarantee of any specific business result.

7.9 No Guarantee of Business Results

The Client acknowledges that CRM Automates provides services intended to support the Client's business but does not guarantee any specific outcome.

Unless expressly stated in a separate written agreement signed by an authorized representative of CRM Automates, CRM Automates does not guarantee:

Revenue;

Profit;

Leads;

Appointments;

Sales;

Customer acquisition;

Advertising performance;

SEO rankings;

Conversion rates;

Return on investment;

Email or SMS delivery rates;

Platform approvals;

Account approvals;

Business growth.

The Client remains responsible for its own business decisions and results.

7.10 Intellectual Property and Ownership

Upon full payment of all amounts due for the applicable work, Client-specific final deliverables expressly created for the Client as part of the purchased services will belong to the Client, unless otherwise stated in writing.

However, CRM Automates retains ownership of all:

Pre-existing materials;

Templates;

Frameworks;

Systems;

Processes;

Methodologies;

General knowledge;

Reusable components;

Software;

Code libraries;

Automation frameworks;

Internal tools;

Strategies;

Know-how;

Concepts;

Non-client-specific materials.

Payment for services does not transfer ownership of CRM Automates' underlying systems, methodologies, tools, or intellectual property.

CRM Automates may use general knowledge, skills, experience, methodologies, and non-confidential reusable components developed or learned during an engagement.

7.11 Client Materials and Rights

The Client represents that it has the necessary rights, permissions, licenses, and authority to provide CRM Automates with any content, data, software, trademarks, images, customer information, lists, documents, or other materials supplied for use in connection with the services.

The Client remains responsible for ensuring that its materials and instructions do not violate applicable law or third-party rights.

7.12 Confidentiality

Each party agrees to use reasonable measures to protect confidential business information received from the other party.

Confidential information does not include information that:

Is publicly available;

Was already lawfully known;

Is independently developed;

Is received lawfully from another source; or

Must be disclosed by law or legal process.

Confidentiality obligations will survive termination of the applicable service relationship to the extent permitted by law.

7.13 Client Indemnification

To the maximum extent permitted by applicable law, Client agrees to defend, indemnify, and hold harmless CRM Automates, its owners, officers, employees, contractors, agents, and service providers from claims, damages, liabilities, losses, costs, and reasonable expenses arising from:

Client's unlawful conduct;

Client-provided content or materials;

Client's violation of third-party rights;

Client's violation of applicable law;

Client's misuse of the services;

Client's breach of this Agreement; or

Claims arising from instructions or materials supplied by Client.

7.14 Provider Personnel and Contractors

CRM Automates may use employees, contractors, subcontractors, specialists, VAs, vendors, or other service providers to perform portions of the services.

The Client agrees that CRM Automates may determine the personnel reasonably necessary to deliver the purchased services.

Unless expressly agreed otherwise in writing, the Client does not have authority to hire, employ, or directly engage CRM Automates personnel as representatives of CRM Automates.

7.15 Third-Party Platforms

The Client understands that services may rely on third-party systems.

CRM Automates is not responsible for losses resulting from:

Third-party outages;

Platform policy changes;

Account suspension;

API changes;

Software changes;

Third-party security incidents;

Service discontinuation;

Third-party pricing changes;

Restrictions imposed by third parties;

Third-party errors or failures.

Where a third-party platform changes functionality, CRM Automates may reasonably modify the implementation to maintain functionality where commercially feasible.

Additional work resulting from substantial third-party changes may fall outside the original scope.

7.16 Advertising, Messaging, and Compliance

Where CRM Automates provides marketing, advertising, email, SMS, automation, or similar services, the Client remains responsible for the legality and accuracy of its business, offers, claims, products, services, customer lists, consent records, and other business activities.

CRM Automates does not guarantee approval by advertising networks, messaging providers, carriers, regulators, or other third parties.

The Client must provide accurate information and obtain all permissions and consents required for its activities.

7.17 Suspension and Termination by Provider

CRM Automates may suspend or terminate services, to the extent permitted by applicable law, if:

Client fails to pay amounts due;

Client materially breaches this Agreement;

Client engages in abusive, threatening, fraudulent, or unlawful conduct;

Client creates a security risk;

Client repeatedly fails to provide required information or access;

Continuing the engagement would expose CRM Automates to unreasonable legal, regulatory, financial, or reputational risk.

Termination does not eliminate amounts already owed.

7.18 Limitation of Liability

To the maximum extent permitted by applicable law, CRM Automates will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of:

Revenue;

Profits;

Sales;

Leads;

Business opportunities;

Data;

Customers;

Reputation;

Anticipated savings.

CRM Automates will also not be responsible for losses caused by third-party platforms, Client actions, Client instructions, or circumstances outside CRM Automates' reasonable control.

To the maximum extent permitted by applicable law, CRM Automates' aggregate liability arising out of or relating to an engagement will not exceed the total fees actually paid by Client to CRM Automates for the applicable services during the three (3) months immediately preceding the event giving rise to the claim.

Nothing in this Agreement limits liability that cannot legally be limited or excluded under applicable law.

7.19 Force Majeure

CRM Automates will not be considered in breach of this Agreement for delays or failures caused by circumstances beyond its reasonable control, including:

Internet or telecommunications failures;

Hosting failures;

Third-party platform outages;

Cybersecurity incidents;

Government actions;

Natural disasters;

Fire;

Flood;

War;

Civil unrest;

Labor disruptions;

Widespread technical failures;

Power outages; or

Other events beyond reasonable control.

Performance obligations affected by such circumstances will be reasonably extended for the duration of the disruption.

7.20 Chargebacks and Payment Disputes

If the Client believes that a payment was made in error or has a legitimate billing dispute, the Client agrees to contact CRM Automates at [email protected] and provide reasonable details of the dispute so that the parties may attempt to resolve the matter directly.

This provision does not waive or restrict any rights that cannot legally be waived or restricted, including applicable rights under payment-network rules or applicable law.

Where a chargeback or payment reversal is initiated, CRM Automates may provide the applicable payment processor with relevant transaction records, communications, acceptance records, invoices, service records, and other evidence concerning the transaction.

7.21 Governing Law

To the extent permitted by applicable law, this Agreement will be governed by and interpreted in accordance with the laws of the State of New Mexico, USA, without regard to conflict-of-law principles.

Nothing in this section is intended to deprive a Client of mandatory rights that cannot legally be excluded under the laws applicable to that Client.

7.22 Dispute Resolution and Venue

Before commencing formal legal proceedings concerning a dispute arising from this Agreement, the parties should make a good-faith effort to resolve the dispute directly.

Where legally permitted, any proceeding relating to this Agreement will be brought in an appropriate court located in the State of New Mexico, and the parties consent to such jurisdiction and venue.

This provision is subject to any mandatory jurisdictional or consumer-protection rights that cannot legally be waived.

7.23 Electronic Communications and Records

The Client agrees that electronic communications, electronic signatures, checkbox acceptance in the payment link, payment confirmations, invoices, emails, and electronic records may be used to establish the parties' agreement and transaction history.

The Client consents to receiving contractual notices and service-related communications electronically at the email address provided during purchase or subsequently supplied to CRM Automates.

7.24 Entire Agreement

These Terms, together with the applicable checkout page, order, invoice, proposal, statement of work, or other written service-specific terms, constitute the agreement between the parties concerning the applicable services.

If a separate written agreement signed by both parties expressly conflicts with these Terms, the signed agreement will control to the extent of the conflict.

If the applicable checkout or order contains service-specific terms that conflict with these general Terms, the service-specific terms will control to the extent of the conflict.

7.25 Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be modified or limited to the minimum extent necessary, and the remaining provisions will continue in full force and effect.

7.26 No Waiver

Failure by CRM Automates to enforce any provision of these Terms does not constitute a waiver of its right to enforce that provision later.

7.27 Assignment

The Client may not assign or transfer this Agreement or its rights or obligations without CRM Automates' prior written consent.

CRM Automates may assign or transfer this Agreement in connection with a merger, acquisition, restructuring, sale of assets, corporate reorganization, or transfer of the applicable business.

7.28 Survival

Any provisions that by their nature should survive termination will survive, including provisions concerning payment obligations, intellectual property, confidentiality, indemnification, limitations of liability, dispute resolution, governing law, and other applicable provisions.

7.29 Changes to Services

CRM Automates may reasonably modify the manner in which services are delivered where necessary due to technology changes, third-party platform changes, operational requirements, security requirements, or improvements to the services, provided that such changes do not materially eliminate the core service purchased by the Client.

7.30 Acceptance

By checking the acceptance box at checkout and completing payment, the Client confirms that:

The Client has had the opportunity to review these Terms.

The Client understands that Section 7 constitutes a Service Agreement.

The Client voluntarily agrees to these Terms.

The Client agrees to the applicable service scope and payment terms.

The Client understands the refund, cancellation, liability, intellectual property, and dispute provisions.

The Client has authority to enter into this Agreement where purchasing on behalf of a business or organization.

8. Contact

If you have questions regarding these Terms or your services, please contact:

CRM Automates LLC
Email: [email protected]
Phone: +(438) 264-0555
Website: https://crmautomates.com

CRM Automates LLC is a business department and service brand of EtechSolutionz LLC.